Lok Nayak Hospital
Government of NCT of Delhi

Citizen Charter 2024

LOK NAYAK HOSPITAL

Govt. OF NCT DELHI

JAWAHAR LAL NEHRU MARG, New Delhi-110002
(Nearest Metro Station- Delhi Gate at Doorstep)
Tel.: 23236000, Fax: 23232870
www.lnjp.delhi.gov.in
 

Medical Director: Director Professor Dr B.L.Chaudhary

Head of Office: Dr Prafull Kumar

Director (Admn.): Dr. Monica Chaudhary



Vision
Comprehensive, preventive, diagnostic and therapeutic services, teaching-learning environment opportunities for clinical research and community orientated health care commensurate with a superlative teaching hospital.
Mission

1. To provide exemplary physical and emotional care for patients and their families.
2. Continued commitment to the care of the poor and the needy.
3. To create a work environment where each person is valued, respected and has an opportunity for personal and professional growth.
4. To achieve excellence in health services research.
5. To foster a culture of clinical health sciences research.
6. To strengthen relationships with universities, colleges, other hospital, agencies and our community.
7. To demonstrate social responsibility through the use of our resources.
8. To maintain soft skills, well behaved and be courteous to all. Adhere to the Hospital dress code for the duty. 
9. To cultivate/ build Patient friendly and Employee friendly environment.
10.  To be punctual and follow time-lines.
11.  To be polite and maintain discipline.
12. To deliver High Quality Health Care Services to the patients.

Information Centre
HELP DESK available at Ground Floor, Main OPD Block. 

Casualty & Emergency ( Functional 24 x7x 365 days  round the clock)
Tel. 23235152, 23232400, 23233400 EPABX 1203 fully equipped Emergency Block with ICU facilities (Adjacent to Admin. Block) fully equipped with bedded facilities. Tel. 23232400, 23233400 EPABX 1207
Independent casualty for attending Obstetrics and Gynecology  patients, located  near Gate no.2. Telephone: 23232400,   23233400  EPABX 1203
One stop centre for Rape Victims:  Gynecology  Emergency

• Paeds. Emergency in Pediatrics Departments only (ward-14) functional 24x7x365 days round the clock. Tel. 23232400.23233400 EPABX 1242
• Ambulance services are available free and round the clock.
• CATS Tel. No. 1099,102
• Hearse vans  are available free of cost for Delhi.
• Hospital Police Chowki: Tel. 23232294

Registration timings:
Morning OPDs (Monday to Saturday)                                      07.30 AM to 11:30AM
Special clinics/ Afternoon Clinics (Monday to Friday)           01:00PM to 02:00PM
Senior Citizens clinic (Every Sunday)                                     08:30 AM to 11:00 AM
NOTE: Sr. Citizen Clinic shall remain CLOSED on pulse polio day & Gazetted holidays on Sunday
Types of services being provided

ALL Services are Free of Cost

Dietary Department: “Extended services for patients attendants & staff of LNH- a pilot project” combo meal @10/Rs (Rs Ten) during lunch time, on all working days.
Time: 12:00 Noon to 1:00PM (all working days)
Place: Dietary department (Ground floor, Main Kitchen dept)
Diabetic counseling & screening centre (DCSC) has been operational in, Room No. 327, 3^rd floor Main OPD Block w.e.f 15.06.2010 for the benefit of patients coming to Lok Nayak Hospital.

Departmental Canteen Timings:
Monday to Friday: 09:00 AM to 04:00 PM
Saturday: 09: 00 AM to 02:00 PM

Viral Hepatitis OPD has been started (Mon to Fri 09:00AM to 04:00PM & Sat. 09:00 AM to 01:00 PM) from 28.07.2019 and is running successfully at New Medical Block, LNH and has been declared Model Treatment Centre. NODAL OFFICIAL: 

OPD services (free) in Main OPD Block
A printout of online OPD card facility is available  for making of OPD card. One can himself/ herself make an OPD Card by visiting the website: https://dshm.delhi.gov.in and also take a print out of the card and visit LNH for OPD Consultation.
However, there will be no priority in respect to other waiting OPD patients.

RTI Cell
P.I.O, RTI :  Dr. Kumud Bharti    
Public Relation Officer/ Disability Board/ Social Worker :  Sh . Krishan Mohan Jha, First floor, Room No: 133
1^st Appellate Authority: Dr. Ravinder Aggarwal
Office: Room No. 11A     
Total Bed Strength, LNH :  2053

PGMS Cell

Public Grievance Redress and Monitoring System (PGMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Departments of Government of NCT, Delhi. Every Department have role-based access to this system.

Website:- https://pgms.delhi.gov.in/

Nodal Officer PGMS:- Dr. Rakshit Garg

Office: Room No. 11

 

Diagnostic Services Provided

1. Laboratory

2. Radiology

The Department of Radio-diagnosis is conducting Training of Gynaecologist under PC-PNDT Act.
 

3. Special Tests

 
Special services

• Clinical Pathology undertakes routine as well special investigations including Hematology, Diagnosis of Thalassemia, Semen analysis. Fine Needle Aspiration Cytology (FNAC), Thyroid function tests etc.
• ENT cochlear implant, micro-ear & micro-laryngeal surgeries being done, Voice Analysis. Radiology diagnostic services including CT & MRI Free of charges.

           LNH is Regional Blood Transfusion Centre catering to Sushruta Trauma Centre.
 
Other Public related services activities

 

For OPD services:

Mr. Krishan Mohan, Officiating Public Relation Officer/ Social Worker, 23232400,23233400  EPABX 1194

Ms.Krishna Sinha & Ms.Kusum Bidlan, ANS OPD, Main OPD Block,     23232400. 23233400  EPABX

Drug dispending counter: Pharmacy 23232400, 23233400  EPABX  1213

Visiting Hours (For Timardar)

Summer (April-Sept)                  6:30AM to 7:30AM   &   5:00PM to 7:00PM

Winter (Oct to March)                7:00AM to 8:00AM   &   3:30PM to 5:30PM
 
Patient’s Rights

• The right, within the law, to have your privacy, dignity,  religious & cultural beliefs respected.
• The right, within the law, to have information relating to your medical condition kept confidential.
• The right to receive medical advice and treatment which fully meets the currently accepted standards of care & quality and know the same.
• The right to be given a clear description of your medical condition, your treatment planning and facilitates informed decision making.
• The right to accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
• The right to make complaint / suggestions.
• Services are delivered free of cost. No User charges. Financial protection given from the cost of Hospital services. 
   

Patients Responsibilities

• Give us as much information as you can about your present health, past illness, allergies and any other relevant details.
• Follow the prescribed and agreed treatment plan, and comply with the instructions given.
• Show consideration for the rights for the other patients and the hospital by following the rules concerning patients conduct.
• Read all medical form including consent thoroughly prior to signing them. Secure the records given to you carefully.
• Do not ask us to provide incorrect information and certificate.
• Keep toilets clean after use & support the hospital in keeping the environment clean. Spitting & littering is not allowed, please use garbage bins.
• Wait patiently for your turn & maintain silence.
• Do not bring children below 10 years as visitors.
• Hospital is a smoking free zone.

Avail services for making of online OPD card facility by visiting DSHM website: https://dshm.delhi.gov.in by filing your details and bring the print out of the online OPD Card for your consultation to the respective department.

• Follow the rules of the institution and try to help those who are sick.
• Seek help if and when needed but in case of rush, please follow the queue.
• Be polite and understand the constraints of Doctors, Nurses and other staff while doing their job.
• Be punctual and follow time-lines. Maintain discipline.
• Please respect the right of the elderly, freedom-fighters, pregnant women and DGEHS beneficiaries who are allowed preferential treatment.
• If you see something wrong happening, please report to area in-charge.
• Take precautions not to spread or contact infectious diseases.
• Cover face with mask & maintain social distancing.

 
PROJECTS- Deals with conceptualization, implementation and monitoring of various projects / schemes of Health and Family Welfare Department, Govt. of NCT of Delhi  as directed by time to time.
 
NQAS Cell and Team is functional in LNH for implementing all NQAS Standards.
 
 
National and State Public Health Programs covering:

• National Viral Hepatitis Control Programme: Model Treatment Center
• National AIDS  and STI Control Programme Phase V (NACO-V)
• Communicable Diseases like Leprosy:  National Leprosy Eradication Program (NLEP)
• Tuberculosis: National Tuberculosis Eradication Program (NTEP): DOTS etc
• Health care for the elderly: Senior Citizens Clinic
• National Program for Control and Prevention of Deafness
• IHIP-IDSP
• Pulse Polio
• Antirabies
• Disability
• School Health Screening
• Nutritional awareness program
• Breast feeding week
• International Yoga Day  
• Non-communicable life-style diseases of public health importance through involvement of various stakeholders.
• Facility Based Newborn care (FBNC): Adaptation & Training
• Newborn Stabilization Unit (NBSU): Adaptation & Training
• Rashtriya Bal Suraksha Karyakram (RBSK): Centre of Excellence
• Mission NEEV (Neonatal Early Evaluation Vision)- Centre of Excellence
• Nutritional Rehabilitation Centre
• Infant and Young Child Feeding Progrmme
• National Diarrhoeal Disease Programme
• Mission Indradhanush : Adaptation in Well Baby Clinic / Immunization Clinic
• RMNCH+ A: Adaptation & Training
• Indian Newborn Action Plan (INAP): Adaptation of strategies with Program
• Mother Absolute affection (MAA): Adaptation and Facilitation
• Millennium Development Goals (MDG) / Sustained Development Goal
• IMNCI & FMNICI  : Facilitation and Training
• NRHM  :  Facilitation of the mandate whenever required
• Navjat Shishu Suraksha Karyakram (NSSK): Adaptation & Training
• LAQSHAY: Care at birth and Quality : Adaptation and Facilitation
• Good Samaritan
• Rogi Kalyan Samiti
• Maternal death surveillance and response
• Pradhan Mantri Suraksha Matritva Abhiyan (PMSMA)
• Anaemia Mukt Bhartiya Programme
• National Family Planning Welfare Programme
• National AIDS & STD Control Program
• National Program on Antimicrobial Resistance Containment
• National Vector Borne Diseases Program(Malaria, Dengue and Malaria.

 

Critical Process Mapping

CPM (Critical Process Mapping) is done on monthly basis, maintained by each and every respective departments. (uploaded on LNH website)

OPD SCHEDULE

MEDICINE MORNING OPD (Registration timings: 07:30AM TO 11:30AM)

 

 
 
2. MEDICINE AFTERNOON CLINIC (Registration timings: 01:00 pm to 02:00pm)

 
3. SURGERY MORNING OPD (Registration timings: 07:30AM TO 11:30AM)
 

 

SURGERY AFTERNOON CLINIC (Registration timings: 01:00 pm to 02:00pm)

 
 
ENT MORNING OPD (Registration timings: 07:30AM TO 11:30AM)
 

ENT AFTERNOON CLINIC (Registration timings: 01:00 pm to 02:00pm) 

  PEDIATRICS SURGERY MORNING OPD (Registration timings: 07:30AM TO 11:30AM)

Sr.No.	Doctor Name.	UNIT	Days	Room No
1	DR PRABHAT SHRIVASTAVA	Unit I	TUESDAY, FRIDAY	733, 734
2	DR VARSHA GUPTA	Unit II	WEDNESDAY, SATURDAY	733, 734
3	DR KRITIKA AGGARWAL	Unit III	MONDAY, THURSDAY	733,734

 DERMATOLOGY MORNING OPD (Registration timings: 07:30AM TO 11:30AM) 

 
 DERMATOLOGY AFTERNOON CLINIC (Registration timings: 01:00 pm to 02:00pm)

                             
PAC MORNING OPD (Registration timings: 07:30AM TO 11:30AM)

 PAC, PAIN AFTERNOON CLINIC (Registration timings: 01:00 pm to 02:00pm)

 
AYUSH MORNING OPD   (Registration timings: 07:30AM TO 11:30AM)

ORTHOPEDICS MORNING OPD (Registration timings: 07:30AM TO 11:30AM)

 
ORTHOPEDICS AFTERNOON CLINIC (Registration timings: 01:00 pm to 02:00pm)

 
RADIATION ONCOLOGY/ RADIOTHERAPY MORNING OPD

 
OBSTETRICS & GYNECOLOGY MORNING OPD (Registration timings: 07:30AM TO 11:30AM)

 

OBSTETRICS & GYNECOLOGYAFTERNOON CLINIC (Registration timings: 01:00 pm to 02:00pm)

 

Pediatrics Morning OPD (Registration timings: 07:30AM TO 11:30AM)

 

Pediatrics Afternoon OPD (Registration timings: 01:00 pm to 02:00pm)

 

Pediatric Daily Clinics

 

MEDICINE GENETIC MORNING OPD (Registration timings: 01:00 pm to 02:00pm)

Neonatology Afternoon Clinics (Registration timings: 01:00 pm to 02:00pm)

 
 NEURO SURGERY OPD IV FLOOR